For information on where to find your Bluetooth name, click here and see section 5.

If your pairing is failing on the first stage this indicates that the unit is not able to find a nearby Bluetooth device under the name provided. Please….

• Turn your Bluetooth on and off again
• Disconnect to any devices your phone is currently connected to (handsfree etc)
• Double check that the name has been inputted exactly as it is displayed on your phone, including any capital letters and punctuation

It could also be that the system is not picking up a strong enough GSM signal to send the messages back and forth so please ensure you are in an area of good mobile phone signal.

If your pairing is failing on the second stage it indicates that the unit has not received the PIN confirmation that you should have been prompted for on your phone.

Please attempt the pairing again ensuring that:

• As soon as the prompt for the PIN arrives on your phone you reply as soon as possible, as the system will only wait 90 seconds for your response
• You are accurate in your reply
• You have pressed pair/reply on the message after inputting the PIN – without this the PIN will not be sent back to the unit